Refund & Return Policy

We value your satisfaction and want you to have a positive shopping experience. If your purchase does not meet your expectations, you may request a return according to the terms below.

Return Eligibility

Return requests must be submitted within 14 or 30 days after the item has been delivered, depending on the return period offered for your order.

Returned items must:

• Be unused and in original condition

• Include original packaging and accessories

• Be free from damage caused by improper handling

• Include all items received with the order

Items that do not meet these requirements may not be accepted.

Items Not Eligible for Return

The following products cannot be returned:

• Personalized or customized items

• Gift cards

• Digital products

• Clearance or final sale items

• Items specifically marked as non-returnable

How to Request a Return

Please contact our customer support team before returning any product.

Your request should include:

• Order number

• Reason for return

• Photos or additional details when necessary

After approval, return instructions will be provided.

Refund Process

Once the returned item has been received and inspected, we will send a confirmation regarding your refund.

Approved refunds will be processed to the original payment method within 5–10 business days.

Original shipping costs are not refundable unless the return is caused by an error on our part.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days after delivery.

We will review the issue and provide a suitable resolution.

Return Shipping

Customers are responsible for return shipping costs unless the item was received damaged, defective, or incorrect.

Contact

Email: charlottroblin0937@outlook.com